Fair Usage Policy

We reserve the right to immediately disconnect, modify or suspend your Service and offer you an alternative calling plan if we determine, in our sole and absolute discretion, that your use of the Service is, or at any time was, inconsistent with normal usage patterns or you exceed the fair usage limits set out below.

Terms used in this Fair Usage Policy have the same meanings described to them in our Terms of Use.

Fair Usage Limits

Calls included in SimpleVoIP unlimited calling plans have a maximum call duration of four (4) hours per call, after which time the call will be disconnected.

SimpleVoIP unlimited calling plans are subject at all times to a limit of 3000 minutes in aggregate during each monthly billing cycle for outgoing calls. This includes local and long distance calls anywhere in Canada and the US. Calls to international countries specified in your SimpleVoIP unlimited calling plan are also subject to the 3000 minute limitation. SimpleVoIP to SimpleVoIP calls are excluded from this policy.